I have been a subscriber of Tata Indicom Broadband internet connection for more than a year now and Tata Indicom Walky wireless phone for 3 months and this is how I rate two of their products and service.
Tata Indicom Broadband Internet Service - 6/10 - One good bit is the low cost of the unlimited package at 560 INR/month. The speed of the connection (downloading) is only around 7 - 10 kilobytes per second. I'll give them a 5/10 for connection reliability - the line is usually down towards the end of the month for a few days. I have had to change my broadband modem and router thrice cause it konked out. Service and support gets a 2/10. Whenever I call, I hear the robotic voice saying that the waiting time is more than 12 minutes - please call again. It takes around 3 days for them to get the line up again and it took 3 weeks on an average to change the defective routers. Infact around 70 percent of calls made from my Tata Indicom Walky phone is to the internet call center for which I am charged.
Tata Indicom Walky Wireless Telephone - 1/10 - Since we got the phone in June, the only thing that ever worked was the inbuilt FM Radio. A week after installing the phone, outgoing calls were barred for non payment of bills. Apparently, the company had not noticed that we had paid the installation charges which took nearly a month for customer care to fix during which we could make no calls. Even after that we kept getting calls from the billing department - around 2 a day asking us to pay the cancelled bill and threatening disconnection which was downright annoying. Moreover, the connectivity sucked. The phone worked for a week and the inbuilt FM radio proved useful to hear a live broadcast of a FIFA World Cup match during a power cut. A few days later the phone refused to come on and was completely dead. We sent countless emails and phonecalls to the call center executives, whose accent both English and Hindi is indecipherable ( maybe the call center is somewhere in South East Asia). We visited the Tata Indicom showroom in Connaught Place where we were given a flimsy receipt on a scrap of paper. It took more than a month and a half for them to send a guy with a replacement phone - the awful part being the new phone had no FM radio. If the bills were'nt being reimbursed by the office, I'd chuck the phone in the trash.
I had not expected this from a company like Tata - Reliance were supposed to be the 'thugs'.
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Tags Tata Indicom India Tata Broadband Tata Walky product review